If you’re trying to upload a video to our Fiverr gallery, but are receiving an error saying ‘This file type is not supported. Please try one of the following: MP4, MOV, QUICKTIME‘, and you know your video is already in the correct format, there’s a quick fix.
I received this error when using the Mozilla Firefox browser. It seems that the browser hasn’t been completely tested by the Fiverr.com team, and even if you use the right file format, you can still get the ‘This file type is not supported. Please try one of the following: MP4, MOV, QUICKTIME‘ error.
The answer is to try a different browser. I downloaded Chrome and found the video uploaded with no problem.
So if you’re getting this error and you’re using Firefox, try Chrome.