I received a call from a company calling themselves ‘Utility Alliance’, asking to speak to the “person responsible” for the utilities at my company. When I explained that we don’t take cold calls, I was informed that the call was related to “important change in government legislation” and that she wouldn’t tell me what it was due to DPA. She also claimed that Utility Alliance was appointed by the UK Government (a claim which I can find no evidence of online). They called from the number 01429802623.
When I asked the caller to explain what the call is regarding, and the “important change in government legislation” I was told this wasn’t possible due to the Data Protection Act.
My company receives daily calls from companies selling gas and electricity services, some of whom are evasive and aggressive in their tactics, so I am reluctant to speak to anyone over the telephone who I have never heard of and who is unprepared to explain the full reason for their call. So I contacted Utility Alliance to ask what they legislation was and why the caller wasn’t prepared to give me at least some basic information. I was told to contact firstname.lastname@example.org, which I did.
Utility Alliance is NOT associated with the UK Government
I later received a call from Ian Willis who said that the reason for the call was regarding either Business to Business energy supply, or because of new water tariffs coming into force in the future (which I was already aware of). He confirmed that Utility Alliance is NOT associated with the UK Government and that he would be looking into why the staff member lied.
Turns out my hunch was correct and the employee at UA hadn’t been entirely truthful. Mr Willis may not have known about this tactic of lying about being associated with the Government, and he may not have known about staff hiding behind the Data Protection Act…but I’m pretty confident that culture has come from someone within the company.
On 6th Feb 2017 I received an email from Ian Willis, defending his employee and threatening further action – presumably legal – if I didn’t remove this post. Naturally I won’t be removing it; the facts are as I have said them. Presumably Mr Willis’ company record their calls so I’d be happy to revise this information if he can provide me with the evidence to support his claim that I am be untruthful.
I don’t take threats lightly, and I will not be hushed just because the manager of a business doesn’t like being called out on the behaviour of one of his employees. If course, if Utility Alliance can supply evidence to prove I’m being untruthful I’d happily apologise, but of course they won’t be able to as a call recording will clearly support all of my points made in this post.