I recently purchased an action camera for my 10 year old son from Ebay seller ‘Tradezone-UK’. It was a generic make, described as ‘1080P WIFI 12MP SJ4000 Waterproof Sports Camera HD’.
On Christmas Day he plugged in the charger to charge the camera for first use. The plug exploded in his hand as he plugged it in. Thankfully the trip to our house is modern and tripped very quickly. Sadly it not only burned the extension cable it was plugged into but also his hand.
On closer inspection it appeared that the adapter may not have has a genuine CE mark. So I write the company an email:
Tradezone-uk
Unit 2 30 Thames Road
Barking , Essex
IG11 0HZ UKHello,I attach photographs of the power supply for an action camera purchased from you for our 10 year old son.
On Christmas Day he plugged in the charger to charge the camera for first use. The plug exploded in his hand as he plugged it in. Thankfully the trip to our house is modern and tripped very quickly. Sadly it not only burned the extension cable it was plugged into but also his hand.
I’m very concerned that this happened. There is clearly someone seriously wrong with the power supply for this to have occurred. The plug shows that it has a CE mark. Is this genuine?
I await your comments – including how to intend to compensate us for the damaged power supply, USB lead and plug socket.
We didn’t get a response. So we opened a request via Ebay only to receive this response:
Hi,
Thank you for your email, we4 are sorry for any inconvenience.
We are seller only , we are not a manufacturer so , we will take strict action over it.
If you want , then we are happy to send you new adapter.
Waiting for your response.
Thanks & Regards
Miley (Customer Support)
020 80 997154
xpressbuyer.co.uk
Working Hours: 8:00 Am to 5:00Pm Monday to Saturday.
Actually, they are wrong. Under Consumer Rights laws the contract is between me and them, not be and the manufacturer. So I replied:
I have spoken with Citizens Advice today. You are the seller and my contract is with you, NOT the manufacturer.
You are also responsible for any claims for consequential loss as a result of the faulty goods i.e. the damage to the extension lead.
I therefore await your response.
Still waiting to hear!
Businessman, camping enthusiast, Formula One fan and Real Ale drinker.
Also trading as Petatech on eBay. Selling fakes still.
I would like to share my awful experince
about Xpress Buyer ltd not to happen again
to other people.
【Be Avoid!!】Awful Customer Service!!
I had been contacting with this company
Over 3 weeks.Finally they stopped replying
to me.
It was supposed to be delivered by Royal Mail with 48 tracking service.
I haven’t received yet.I’ve just lost all my pay ment £35.0.
This service can’t contact with Royal Mail
From receipant directly.Only allowed to do from sender.This company’s customer
service just sent me the email to ask contuct with royal mail directly many many times and finally ask me to go to royal mail office directly!!Whenever I contucted with this company,all most of replys were copy and paste and very very slow reply.
They’ve never tried to help customer.
I just lost all my paymet and I really disappointed with their treat with customer.
Please please avoid ordering this company.
I don’t want anyone to feel same very bad customer service and just lose your money
and waste your precious time regardress
of nothing resolved issues.