Sources of Conflict in the Workplace

Sources of conflict in the workplace can manifest due to multiple reasons. These often include: cultural and social differences age barriers clashes of personality (interpersonal) poor communication stress or personal problems conflicting personalities In addition, ACAS[1] lists problems such as: ineffective or insufficiently trained management unfair treatment unclear job roles poor work environment lack of […]

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Concepts of Conflict Resolution and Conflict Management

Concepts of Conflict Resolution and Conflict Management Conflict Resolution Conflict resolution involves the reduction, elimination, or termination of all forms and types of conflict.[1] The Thomas-Kilmann Conflict Mode Instrument identifies five conflict styles – competing, compromising, collaborating, avoiding, and accommodating.[2] Before any form of conflict resolution can take place, it is important to listen to […]

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Techniques That May be Used to Manage and Resolve Conflict in the Workplace

Techniques that may be used to manage and resolve conflict in the workplace “Well-managed conflict can also be constructive, helping to ‘clear the air’, releasing emotion and stress, and resolving tension, especially if those involved use it as an opportunity to increase understanding and find a way forward together out of the conflict situation.”[1]   […]

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